This guide is for dispatchers and admins who send deliveries out with our own drivers and keep the driver list up to date. You'll need the Courier Dispatch permission to assign drivers and manage the roster, and Courier Write to book a courier. Everything lives under Procurement & Logistics › Couriers.
The Internal Dispatch board
Procurement & Logistics › Couriers › Internal Dispatch is your cockpit for own-driver deliveries. It shows every active delivery and can be viewed three ways with the toggle at the top:
Lanes — grouped by status: Unassigned (needs a driver), Assigned, In transit, Delivered today, Exceptions.
By driver — a group per driver, plus an unassigned pool, so you can balance loads.
Map — a pin per delivery, coloured by status, so you can see where everything is.
The toolbar holds the search box, the Lanes / By driver / Map toggle, Fix map pins (N) (only while some deliveries have no pin) and Refresh.
The board does not book deliveries. It staffs and tracks the ones already booked — see "Where deliveries are booked" below.
Suggested runs — combine nearby deliveries
When several unassigned deliveries are close together, the board shows a Suggested runs strip at the top — for example "3 · Century City — 3 unassigned stops within 3 km". Each suggestion is a cluster of nearby stops that make sense to send out together.
Click Assign run, pick one driver (and optionally a time window), and the whole cluster is assigned in one action. This is the quickest way to keep trips efficient — one driver, one area, one run.
Deliveries with no map pin
A delivery booked without a Google address won't cluster, won't show on the map and is left out of the driver's route.
One at a time: on its card, click Set map location, start typing the address, pick the Google suggestion, and Save location.
In bulk: the toolbar shows Fix map pins (N) whenever N deliveries lack a pin. It opens "Put deliveries on the map", one row per delivery. Start typing each address and pick a Google suggestion — that is what attaches the pin; a hand-typed address does not. Leave a row alone to skip it. The button disappears once everything is mapped.
Assign or reassign a single delivery
You don't have to use a suggested run. On any card, use Assign driver (or Reassign) to give one delivery to a driver, with an optional scheduled window. The chosen driver is notified and the delivery appears in their My Deliveries. Reassigning later works the same way.
Where deliveries are booked
An internal delivery is booked with the same courier wizard as every other carrier — there is no separate internal-only form. Both routes end up as a WB-… consignment with an ICD… waybill, status Booked:
From a document (the normal way) — on the Local Shipment, Sales Shipment, Local Receipt, Purchase Order or External Service Order admin screen, click Book courier, choose our own drivers as the carrier, enter where it's going, and book. The delivery is linked to that document. Record waybill sits next to it and is different: it only records a waybill someone else arranged.
Ad hoc, not tied to a document — Procurement & Logistics › Couriers › Couriers (the waybill list) has the same Book courier button in its toolbar.
The board itself carries a standing hint that says exactly this. If you are hunting for the old "Book a delivery" button on the board, it was retired — the second booking form for one carrier is what caused the two flows to drift apart.
Keep the driver roster current
Open Couriers › Courier Drivers — the list of people who can be given internal deliveries.
Enrol a driver — pick any myWork user, add an optional contact number / note, and save.
Activate / Deactivate — only Active drivers can be assigned. Deactivating keeps their history but removes them from the picker.
A driver also needs the Courier Driver permission to open My Deliveries and work their jobs. Enrolling them on the roster makes them assignable; the role lets them act.
Follow it to completion
The driver drives the rest — Collected › In transit › Delivered (with a required signature). Watch progress on the board: cards move between lanes as the status changes, the Delivered today lane fills up, and every completed waybill carries the signed proof of delivery. Print waybill is available on each consignment.
Who can do what
Courier Dispatch — assign / reassign (incl. suggested runs), set map location, manage the driver roster.
Courier Write — book or record a courier (incl. an internal delivery).
Courier Admin — full courier access (carrier accounts, etc.).
Courier Driver — the driver's own My Deliveries (see the driver guide below).
Related guides
Internal courier deliveries (overview) — how the whole module fits together.
Internal courier - driver guide (My Deliveries) — what the driver sees and does.
Couriers & Waybills — the Book courier wizard and Record waybill.