Every goods-in and goods-out job in myWork is processed on a consistent, mobile-friendly floor screen. The same layout and actions apply to:
Purchase Orders — receive
Local Receipts — receive
Credit Notes (Returns) — receive returned goods, on hold for inspection
Returns Inspection — release held returns to sellable stock
Local Shipments — ship from the shelf
Sales Shipments — ship from the shelf (and pack, when packing was asked for)
External Services — collect, dispatch & receive back
My Deliveries — your own assigned internal-courier jobs
Open them from Shipping & Receiving. (The desktop admin views for managing/filtering these live under Procurement & Logistics / Sales.)
Before you touch anything: the two rules that block outbound work
Most of this page is about how to work a record. These two are about when you are allowed to, and they cause more confusion on the floor than everything else combined.
You can only collect onto a Placed document. A Parked Sales Shipment or Local Shipment is a draft — it reserves no stock, and nobody else can see that those goods are spoken for. Collecting against it would take units myWork still believes are free, so the same stock gets promised twice. myWork refuses with "it is still Parked — place it first, then collect." Do not look for a way round it. Tell whoever asked you that it is not placed — getting it placed with Sales is theirs to do, not a message you carry across for them. Full detail: Shipping & Receiving statuses: Parked, Placed, Dispatched.
You can only collect stock that is genuinely free. Even on a Placed shipment, the collect is hard-blocked if the product is already promised to other Placed shipments and orders. "There is some on the shelf" is not the same as "it is free to give this job". There is no floor override. Full detail: Why a shipment says "Not enough free stock".
Both checks exist to keep the availability figure honest. If it can be walked around, it stops meaning anything — and then Sales is promising stock that is not there.
What the screen looks like
Header — the record number and a status chip, plus small icons to open the record's chat channel, share it with a colleague, and a star to follow updates.
Progress bar — e.g. "3 of 5 received / collected".
Item cards — each line is a card with the product photo, the product description (bold) and its [PRODUCT CODE], and the quantities (Ordered / Received / Collected / Returned). A green outline marks a line that is fully done.
Read the status chip first. It tells you what you are allowed to do before you start tapping.
Per-item actions
Print label — print a label for the item to a network label printer (when the print service is switched on) or download it as a PDF.
Add photo — if a product has no picture yet, tap Add photo to take one with your phone. It immediately becomes that product's image everywhere in myWork.
Collecting stock (Local Shipment, Sales Shipment, External Service)
Tap Collect on a line to open the pickup list.
Each bin is shown as a card with the location, how much is in stock, and the % of what you still need.
Enter the quantity (or move the serial numbers across for serialised items) and tap Collect.
You can collect from any bin you have access to and from your own personal inventory — for example stock you have just received.
Use the Filter location box at the top to find a bin quickly.
You choose the bin — always. myWork will never pick a source location for you. The same product sits in several places at once, and a guess would record stock leaving somewhere it never left.
Other things the collect step will stop you doing, each with its own message:
collecting more than the line needs, more than the shipment total, or zero;
putting non-stock, damaged or not-yet-inspected returned stock on a Sales Shipment — it refuses and names the category;
collecting a Local Shipment somebody else is already collecting — it tells you who has it.
Attachments (photos & documents)
Tap Photo to snap or upload a photo or a document — a delivery note, proof of delivery, or proof of condition.
Attachments appear as image tiles. Tap a tile to open it; use the download and delete buttons on each tile.
You can always add attachments, even after the record is completed. On a completed record you may only delete attachments you added yourself, not the ones captured during processing.
Collector signature (before dispatch)
For outbound jobs (Local Shipment, Sales Shipment, External Service) you must capture the collector's signature before dispatching:
Tap Signature, sign on the pad, and Submit.
If you try to dispatch without a signature, the signing pad opens automatically and dispatch is blocked until it is captured.
Taking photos of the goods or the collector is recommended (not required).
The signature is saved with the record and shows alongside your other attachments.
Finishing the job
Receive / Complete (goods-in) records what physically arrived. If you receive less than expected, myWork automatically opens a back-order for the remainder.
Dispatch / Ship (goods-out) sends the collected stock and cannot be undone. A Sales Shipment will also refuse to ship while lines are still un-fetched — it lists what is outstanding and who is holding it. Shipping short is possible, but only as a deliberate confirmed action.
External Service has an extra Receive in step for when the serviced items come back from the supplier.
A finished record still opens from the list so you can review it — read-only, with the stock-moving buttons switched off.
Returns are a two-step job
Goods coming back on a Credit Note are not immediately sellable:
On Credit Notes (Returns) you photograph each line (the photo is required) and receive it. The stock lands in the Awaiting inspection category — counted and located, and kept out of sellable stock. It is not locked: you can shelve it wherever it belongs, and the inspection list finds it there.
On Returns Inspection an inspector checks each item. Release to stock passes it into free, sellable inventory straight away. Not fit for sale is an active step, not a shrug: you say how many failed (or tick which serials) and what is wrong, and Raise write-off request sends a damaged-goods request to the check-and-approve queue. Those units then stay where they are, locked to that request, until it is approved.
Pickers cannot put stock that is still awaiting inspection onto a Sales Shipment — the collect step refuses and names the category.
See Returns Inspection: releasing held stock.
Courier waybill
If a courier consignment is linked to the record, a waybill tag and a Print Waybill button appear near the top so you can print the label without leaving the screen.
Related
Who can do what on the floor (Shipping & Receiving) — every permission and every rule that can block you, in one place.
Shipping & Receiving statuses: Parked, Placed, Dispatched — Parked, Placed, Dispatched and what each means for stock.
Why a shipment says "Not enough free stock" — the availability rule, and how to clear a block.