Everyone in myWork has their own phone extension. You do not ask for one and you do not set anything up: it is created from your HR profile as soon as your account exists.
Your extension is a four-digit number starting with 2, like 2006.
Where to find your extension
It is on your dashboard, on your personal card, on the same line as your job title:
Chief Technical Officer · Executive Leadership · Ext 2006
That is your number. Colleagues reach you by dialling those four digits from any phone in the building or from myWork.
Your extension is you, not your desk
This works differently from most office phones, so it is worth understanding.
A 2xxx number belongs to a person. It is named after you, it follows you, and it rings wherever you are signed in to myWork. If you move desk, change office or work from home, your number moves with you, and nothing needs reconfiguring.
An 8xxx number belongs to a place. These are the handsets on desks and walls: Reception, Stores, Repairs, the door intercom. Each is named after the room, not after whoever sits there today. When that person moves on, the handset keeps its name and number, because the place has not changed.
So a desk phone near you is not "your phone". If people should reach you on your desk phone and on your own number, IT has to set that up as a group. Ask them rather than assuming it already works.
Making and receiving calls
You can use your extension in three ways, and all of them ring together:
- The myWork web page: chat panel → Calls tab. Nothing to install, but it rings only while a myWork tab is open.
- myChat24 for Windows: keeps ringing from the tray even when its window is closed.
- myChat24 on your phone: rings in your pocket, on Wi-Fi or mobile data.
How each one works, how to call outside numbers, and which one to choose: Calling from myWork: web page, Windows app and phone app.
If you cannot call
- There is no Calls tab or keypad. You are not signed in, or you have not been given calling. Having an extension and being allowed to dial are separate things, so ask IT to add you to the Can: Make and receive calls role.
- A call fails. Dial
*43(the echo test) to check your microphone and speaker. If that works, tell IT who you dialled and roughly when. That is enough to find the call in the logs.