Some tasks are not assigned to one person — they are sent to a team or department, and whoever is free claims one. This is how shared queues (a crew's jobs, a department's backlog) work. A task can also be sent to your department by someone in another department; then your manager usually hands it out (see below).
Spot a claimable task
Open Tasks & Projects → My Tasks and switch the scope to Claimable. The button shows a live count, for example "Claimable (3)", and only appears when there is something you could claim. You will see the open, unclaimed tasks sent to a team you belong to. (A team task shows the team name instead of a person, and reads "unclaimed".)
Claim it
Open the task and press Claim. It becomes yours — you are now the assignee — and you work it like any other task: Start, record output, Finish.
Sent from another department
When someone outside your department sends it a task, the message goes to your department's manager, supervisors and today's stand-in, not to everyone. The manager (or the stand-in while the manager is away) presses Assign and gives it to one of you. You are then told, like any task given to you.
It still shows in Claimable for everyone in the department, so you can claim it yourself if it is yours to do. Once someone has it, it leaves the list.
Either way, the person who sent it stays the task's manager and checks or grades your work.
Good to know
- You can only claim a task sent to a team you are a member of.
- Once someone claims it, it leaves everyone else's Claimable list.
- If a team task sits unclaimed for a day, the Orchestrator nudges it so it does not fall through. For a task your own department put in its pool, it asks the task's manager to nudge the team. For a task sent from another department, it reminds your manager (or today's stand-in) to assign it.
Next: Doing a task: start, output and finish · Send a task to a department.