Some tasks are not assigned to one person — they are pooled to a team or department, and whoever is free claims one. This is how shared queues (a crew's jobs, a department's backlog) work.
Spot a claimable task
Open Tasks & Projects → My Tasks and switch the scope to Claimable. The button shows a live count, for example "Claimable (3)", and only appears when there is something you could claim. You will see the open, unclaimed tasks pooled to a team you belong to. (A pooled task shows the team name instead of a person, and reads "unclaimed".)
Claim it
Open the task and press Claim. It becomes yours — you are now the assignee — and you work it like any other task: Start, record output, Finish.
Good to know
- You can only claim a task pooled to a group you are a member of.
- Once someone claims it, it leaves everyone else's Claimable list.
- If a pooled task sits unclaimed too long, the Orchestrator nudges the team and the manager so it does not fall through.
Next: Doing a task: start, output and finish.