Your tasks are the units of work assigned to you that are not Work Orders — a job to do, with a clear start, finish and (sometimes) a score. They live under Tasks & Projects → My Tasks.
Where to find them
Open Tasks & Projects → My Tasks. The list bar has:
- A scope selector — Assigned to me (your own queue), Claimable (n) (team tasks you could pick up, with a live count), Assigned by me (tasks you created for others and manage) and Team (your whole team — managers only; it reads All tasks if you may view every task).
- Group by — None (the plain grid), Priority, Department or Assignee, to fold the grid into labelled sections. Assignee grouping is offered in the Assigned by me and Team scopes.
- An Active / All toggle — Active hides finished and cancelled tasks so your real queue is what you see.
- A search box — type a word from the title or a task number like TASK-000012.
Click a task's number or title to open it.
What the statuses mean
- Draft — the owner is still writing the brief. Only the owner sees a Draft; it cannot be started.
- Ready to start — published to you, not started yet. Press Start when you pick it up.
- In Progress — you have started; the clock is running.
- In Review — you finished it and submitted it; your manager is checking the result.
- Waiting on sub-tasks — your own part is done, but the task is waiting for its sub-tasks to finish.
- Done — closed (and graded, if KPI applies).
- Cancelled — stopped; no longer active.
A task moves forward only: Draft → Ready to start → In Progress → In Review → Done. Any open task can be cancelled.
Priority
Each task carries a priority — Low, Normal, High or Urgent — shown as a small coloured chip (Normal shows none). Work the High/Urgent ones first.
The task page
Opening a task shows tabs — Overview (the ask — what to do), Output (the answer — what you did), Sub-tasks, and Activity (the chat and history) — plus a details rail on the right (status, priority, assignee, manager, target, grade). The owner of a Draft with an output form also sees a Form tab.
Next: Doing a task: start, output and finish.