This step waits for a person. One task, one physical unit, one outcome.
It appears in the Add Step list as Repair Task (new).
| Automatic? | No - a technician works it at the bench |
| Who does it | The assigned repairer |
| Needs first | The one unit to repair. Repair instructions are optional but worth writing |
| Produces | What was fitted (replacement parts and consumed parts), the repair notes, and the outcome |
| Where you work it | My Repair Tasks, or the work order page |
What it does
This is the bench. The repairer sees which unit is theirs - product and serial - plus whatever instructions were written for them: symptoms, what was already tried, what the customer reported.
As they work they record two different things, and the difference matters downstream. Replacement parts are new parts fitted where an old one came out. Consumed parts went into the unit with nothing coming out. Both are published, and the Approve Repair Parts Cost step later reads them across every task on the work order to decide who pays.
They also record repair notes - the fault, the work performed, anything beyond the parts - and an outcome: repaired, partially repaired, or cannot repair.
Completing it
- It completes when the repairer marks it done. Notes and an outcome are required first; the step will not close on a blank.
- It can pause to ask for parts. A paused step keeps its slot, so nothing further down the work order starts while it waits. That is intended - the job genuinely is not ready to move on.
When not to use it
- A job that is not a repair - use an Instruction step for a plain 'do this and tell us what you did' task.
- Several units at once. One task is one unit, on purpose. Put a Repair Router in front of it and let it fan out.
- Just fetching parts - that is a Move Order.