My Repair Tasks

If you have REPAIRER permission for one or more repair areas, My Repair Tasks is the queue you work from every day. It lists every active Repair Task you are eligible to process - both tasks assigned to you and unassigned tasks in an area you are allowed to pick up. Open it from the dashboard or /login/wo/myRepairTasks.xhtml.

The queue

One row per active repair task you can work on:

The search box filters across WO number, customer, product and serial at once - useful when a customer phones about "the inverter we sent in" and you do not have the WO number to hand.

How tasks land here: when a Repair Router splits an incoming receipt into one task per unit, each task is routed to a physical area (the product's repair area). Anyone with REPAIRER permission for that area sees the row - area eligibility, not assignment, decides visibility. You do not "claim" a task by opening it; clicking Process just opens it, and the live status keeps everyone's queue in sync. If an admin later uses Reassign Area, the task moves to a different area's repairers.

The repair bench (processing screen)

Click the arrow on a row to open the task. The screen shows the WO number, the step name, the WO subject, and - prominently, if serialized - the Serial Number of the item you are repairing. If the item is not yet at your bench, a location warning offers Request Delivery to Bench. If the task is paused or errored, a banner explains why (and an errored task offers Clear Error and Retry).

The screen is built around a few work areas:

Consume Parts from Bench

Records a part you fit that is consumed (not swapping out an old one).

1. Click Browse - a dialog lists the parts available on your bench (filter by code, description, location).
2. Select a part.
3. For a non-serialized part, enter the Quantity to Consume. For a serialized part, tick the serial number(s) you are using and the quantity is calculated for you.
4. Click Confirm and Log Part. The stock is consumed and a line is added to the repair report.

Replace Part

Same flow as Consume, for swapping an old part for a new one. For serialized parts you pick the new part's serial(s) and also fill in Serial of Removed Part (the old unit's serial), so the swap is fully traceable. Click Confirm and Replace Part.

Need a part not on your bench?

Opens a small stock request cart: search a product, enter a quantity, click Add, repeat, then Submit Request. This raises a Delivery Request to the warehouse and pauses your task until the stock arrives ("Waiting for Stock"). The pending deliveries show in the task overview with a link to each move request.

Repair Notes (required)

A large text box for what you did ("Replaced capacitor C12, re-soldered joint on the power rail..."). Repair notes are required before you can complete the task.

Comments

A running thread on the task - post an update, and (on the assessment screen) attach a photo. Everyone watching the WO is notified.

Task overview and undo

The right-hand panel shows who the task is assigned to, the Parts Consumed and Parts Replaced so far (each with an Undo to reverse the consumption and return the stock), and any Pending Deliveries.

Finishing or holding

• Complete Repair Task - enabled once there are no pending deliveries, no location warning, and the repair notes are filled in. Confirm, and you return to the work order; a Collection Request is raised to bring the repaired unit back to stores.
• Request Assessment - if the job needs sign-off before you proceed, this opens an assessment (below) and pauses the repair.
• Pause Task - stop the bench with an optional reason. Resume Task picks it back up. Your pause reason shows in everyone's queue, so the team knows why the bench is idle.

The assessment sub-flow

An Assessment is a documented, manager-approved inspection before (or instead of) full repair.

You (the technician): on the assessment screen, add the Required Parts (search product, set quantity, add) and post at least one Comment (required; you can attach a photo). Then click Submit Assessment for Approval. After submission the screen locks and shows "Waiting for the approver to approve or deny".

The approver (a Repair Admin or the assigned manager): opens the assessment, optionally adds Approval Notes, and clicks either Approve (the repair task unblocks and continues) or Deny (with a required reason; the repair task closes as "cannot repair"). A Repair Admin can also reassign the approval to another approver.

What "Paused" tells you

• System pause - a generic reason, usually waiting for delivery (you asked the warehouse for stock) or waiting for assessment (an assessment is out for approval). Resumes automatically when the blocker clears.
• User pause - whatever the technician typed ("awaiting customer feedback", "calibration tool offline").

Remember a paused task holds its priority slot: the whole work order will not advance to its next stage until your task resumes or completes. Pausing for a long blocker costs the entire WO time, not just your bench.

Tips

• No rows? You are either not in any active repair area's eligibility list, or nothing is active in your area right now.
• The Received clock means the physical item is not at your bench yet - you can open the task to look, but usually cannot consume parts until it arrives.
• Pin the tasks you want in front of you all day - high-priority work, customer-call escalations, anything you are partway through. Pinned rows also show on your dashboard.